JSL Group Ltd - Terms of Trade
The following outlines the standard Terms of Trade with JSL Group Ltd for resellers and stockists (Customers) of the company's brands and products. These are updated from time to time with the latest terms outlined on this webpage.
If you have any queries about any of these terms please contact:
All invoices are to be paid in advance (unless otherwise arranged)
Claims arising from invoices must be made within 5 working days. Claims arising from discrepancies on deliveries must be made within 2 working days.
All stock provided to the Customer on credit terms remains the property of JSL Group Ltd, together with all proceeds arising from the sale of such stock, until paid for in full.
By submitting an application, you authorize JSL Group Ltd to make inquiries (using the personal information provided) into the banking and business/trade references that you have supplied
All invoices overdue by more than 14 days bear interest at 5% per annum on unpaid balance. There is also a $15 returned payment fee for any declined cheques/automatic withdrawals.
In the event of an overdue account, the debt (including your personal information) may be on-forwarded to a specialist debt recovery agency at JSL Group Ltd’s discretion. All costs of collection, including legal fees and court costs the Customer will be responsible for. This process may include a default listing of your company with their credit reporting agency, this may adversely affect you and/or your company’s credit rating with banks, credit cards and finance companies.
Any credit extended to the applicant may be reduced or eliminated at JSL Group Ltd’s discretion.
The Customer warrants not to bring the brands or products of JSL Group Ltd into disrepute or to cause damage to them in any way.
Returned products are to be accompanied with the original packaging and proof of purchase. Returns are only available for stock provided within the past six months.
The Customer agrees to sell the products in consideration of the RRP as determined by the supplier.
The Customer agrees not to promote the product directly through paid search marketing on Google or other search engines.
The Customer agrees that products will be not sold or traded in any form of clearance environment either website or store (for example, Groupon, 1Day, Fishpond, clearance stores, and lower-end retailers etc..) or on any online marketplace (for example eBay, Amazon, Trademe, AliExpress etc…) and may only be sold on websites directly connected and branded to their own operations that have been disclosed to JSL Group Ltd.
The Customer confirms that they will only sell the products within New Zealand and will not sell to any other locations via website or other means.
The Customer confirms that they will not sub distribute or on sell the products to another party for them to sell unless expressly authorised to do so by JSL Group Ltd. If the Customer is a Pharmacy Wholesaler they will only sub distribute to Pharmacy stores and will not supply other types of retailers or anyone else JSL Group Ltd determines as inappropriate.
JSL Group Ltd reserves the right at its sole discretion to terminate supply of product to the Customer. The Customer may in this instance return any saleable product for a full refund.
JSL Group Ltd reserves the right to amend pricing and Terms of Trade from time to time. The latest Terms of Trade will always be displayed on this website.
90 Day Satisfaction Guarantee (selected products only)
For your Customer:
If the consumer is not 100% satisfied with the product in the first 90 days they can return it to the place of purchase for a full refund or replacement. For this guarantee to be valid Proof of Purchase is required, the product must be returned and the claim must be made within 120 days of original purchase date.
For you the Stockist:
As the original place of purchase you are responsible for providing to the customer a refund or replacement. To ensure that you are covered by our Guarantee please contact us via phone or email to arrange. We simply want to ensure that the above has been adhered to. Our policy is to provide a replacement product within you next order. Please note for claims to be valid they must relate to stock provided by us within the past six months.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, laybuy.com payment details), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use Personal Information if we want to carry out credit checks to consider your creditworthiness. The credit agency may use or disclose any information you provide to others using their services. You can ask the credit agency for a copy of the information they hold about you. We also use it if we want to recover money from you when you have not paid us, or if we want to list any payment defaults with a credit agency against your credit rating.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also your Device Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
While we take steps to protect user privacy, no data transmission over the internet can be entirely secure. Therefore we do not guarantee the security of personal information that you send to us, or your use of our websites. Any personal information you send us is at your own risk but once we receive it we use appropriate procedures to safeguard against unauthorised access, use, disclosure, alteration, or destruction of that information. Most personal information will be held in our customer application which is stored and processed in New Zealand and Australia. However, some personal information will be held in our physical files at our offices. Access to your information is only provided to specific staff on a ‘need to know’ basis. Our staff have unique user identifications and passwords, and are regularly trained on their responsibilities under the Act. Our physical premises are protected by reasonable security precautions. We use some services which involve the transfer, processing and storage of some personal information outside of New Zealand - these are likewise protected by unique user identifications and passwords.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:
Attn: Privacy Compliance Officer
4D/89 Ellice Road, Wairau Valley, Auckland NZ 0629